Refund & Cancellation Policy

1. Subscription Cancellations

You may cancel your subscription at any time through your account dashboard:

• Access your account settings
• Navigate to the "Subscription" section
• Click "Cancel Subscription"
• Follow the confirmation prompts

Upon cancellation, your subscription will remain active until the end of the current billing period. No partial refunds are provided for unused portions of a billing period.

2. Refund Policy

Due to the digital nature of our service, we generally do not offer refunds once a subscription has been purchased or a document has been processed. However, we may consider refund requests in the following circumstances:

• Duplicate charges due to system errors
• Unauthorized purchases
• Significant service outages preventing usage for extended periods
• Processing errors that we cannot resolve within 48 hours

3. Processing Errors

If you experience technical issues that prevent successful processing of your documents:

1. Contact our support team immediately at burstneuron1729@gmail.com
2. We will attempt to resolve the issue within 48 hours
3. If unresolved, we may provide credit for additional processing

4. How to Request a Refund

To request a refund consideration:

1. Email us at burstneuron1729@gmail.com with "Refund Request" in the subject line
2. Include your account email and transaction details
3. Describe the reason for your request
4. We will respond within 3 business days with our decision

5. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Material changes will be communicated via email.

6. Contact Us

For questions about refunds or cancellations:

Email: burstneuron1729@gmail.com

Response Time: Typically within 48 hours